Friday, January 30, 2009

Why I Love Customer Service

Customer: I want to make a deposit to my Campus Access.

Me: Ok, will this be cash or check?

Customer: Credit Card.

Me: No, we only take cash and checks here.

Customer: Why can't I use my debit card? It comes from my checking account.

Me: Its the format. We only accept Campus Access deposits made with a check or cash here at the desk. If you want to use a credit or debit card, you will need to go on our website.

Customer: Whatever. I'll just write a check. Do I make it out to IU?

Me: Please make the check out to Indiana University.

Customer: Can't I just put IU?

Me: They prefer to have it made out to Indiana University...with the full name.

Customer: I'm just putting IU.

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